In this role, I assist customers with inquiries related to their transactions, providing a seamless experience. I am resolving merchants query, Read more answering to their queries. Also resolving technical related issues which were not resolved by Junior executive, providing on-call troubleshooting. If the issue is not resolved by troubleshooting then arrange the service visit & make sure issue should be resolved as per TAT. Not only attending inbound/outbound calls but also co-ordinate with HNI merchant over the E-mail & WhatsApp . Also co-ordinate with internal teams like logistic department, finance department & banking department. In previously , have the experiences in Indiamart Intermesh Limited, Tech Mahindra Limited , Unique Relators Builders & Developers. I have a diverse background in Customer Support Management, holding various roles that have honed my skills significantly, I am confident in delivering excellent customer support. My extensive experience in handling customer issues across different platforms equips me to manage high volumes of inquiries, ensuring positive customer experiences.

This positions helped me develop strong problem-solving skills, and I learned to handle a wide range of customer issues efficiently. My ability to Read more communicate clearly enables me to understand customer needs quickly and resolve issues effectively.

This job role teach me how to handle customers queries with patiently & provide the end to end solution to customers over the calls. In this position Read more I have handled query related to the VI clients those facing the multiple issues like international roaming data pack activation / deactivations , network related concerns & addon packs details. As per customer needs provide the on call resolutions.

I worked as an Administrative/Office Executive for over two years, which further enhanced my communication and relationship management skills with Read more different customers ( on side visiting/walking customers or on call concerns ) . I had deal with customers over calls and mails, resolving their queries related to booking process also handle the booking sheets & follow up with clients according to their part payments , which directly translates to a mail support role. As an effective team manager and relationship builder, I am confident in delivering excellent customer service in a chat support environment