Customer Communication: Manage inbound and outbound calls professionally, explaining and demonstrating product and service features, and following up Read more on leads. Record Keeping: Maintain accurate records of customer interactions, inquiries, complaints, comments, and transactions in the CRM for real-time updates. Objection Handling and Sales: Address customer objections, upsell, and cross-sell products effectively. Collaboration: Work with internal and external departments to ensure successful sales closures and achieve sales targets. Customer Relationship Management: Build and maintain strong relationships through regular follow-ups, ensuring customer requests are appropriately addressed. Business Development: Identify business opportunities, develop a new customer base, and handle KYC and loan eligibility processes. Customer Satisfaction: Ensure higher NPS (Net Promoter Score) and CSAT (Customer Satisfaction) by resolving customer queries promptly and effectively. Team Training: Conduct training sessions for new joiners on processes and products to ensure their effectiveness and readiness. Continuous Learning: Attend regular training programs for process and product updates to improve service delivery. Feedback Implementation: Actively gather and implement feedback from customers and team members to enhance overall efficiency.

Scheduling and conducting demo for Practice Management software (PMS) by cold calling, lead nurturing, understanding the requirements, highlighting Read more the benefits. View, edit, create, update, retrieve the data on Salesforce CRM. Retention of the number of users by effective sales strategies and convincing skills. Conduct regular business reviews and monitor account health to maximize the account retention, drive engagement and adoption of the platform. Partner closely with sales, act as a customer advocate while capturing feedback for product and marketing, reciprocating customer suggestion, concerns to management for continuous development. Understanding the user issues on product, coordinating and follow up with product team to make user base run smooth. Timely discussion with different departments on customer feedback, requirement analysis and product development. Establish long term relationship with the customers to drive the customer success and controlling churn by increasing customer lifetime value. Monitoring the user base and continuous grooming of sales pattern by Power-Bi data.

Product Knowledge: Develop a deep understanding of Izmo Emporio, Izmo Reputation Management, CRM, and AutoGozo products. Articulate product benefits Read more and features to prospects clearly. Customer Engagement: Reach out via email, phone, and social media. Qualify leads by understanding their needs. Sales Strategy: Collaborate with the sales team to create strategies. Share insights during meetings. Field Visits: Meet clients in person, present products, and gather feedback. Follow-Up: Regularly engage prospects to nurture relationships and move them through the sales funnel. Demo Coordination: Schedule product demos and gather feedback for improvements. Market Analysis: Stay informed on trends and competitor products. Share insights with marketing. Reporting: Track sales progress and report findings to management. Customer Success: Help onboard new clients and ensure their satisfaction.