I started my career as a Customer Service Representative, where I worked closely with US Attorneys to help them connect with potential clients. My Read more role involved making outbound calls, understanding client needs, and providing clear communication to build trust and establish professional relationships. I was responsible for gathering essential information, qualifying leads, and ensuring that clients were properly guided to the attorneys for further assistance. This experience helped me develop strong communication, persuasion, and relationship-building skills, while also teaching me the importance of professionalism, confidentiality, and client satisfaction in a legal environment.

I worked as an Accounts Receivable Caller in US Medical Billing, where I was responsible for following up with insurance companies and patients to Read more ensure timely resolution of claims and payments. My duties included analyzing denied or pending claims, identifying the reasons for rejections, and taking corrective actions to secure reimbursements. I regularly communicated with patients to explain billing details, resolve outstanding balances, and assist with insurance-related concerns, while maintaining a high level of professionalism and empathy. This role enhanced my expertise in the US healthcare revenue cycle, strengthened my negotiation and problem-solving skills, and helped me consistently achieve targets by reducing denials and maximizing collections, all while adhering to HIPAA guidelines and industry standards.