ACCOUNTING, BUSINESS ECONOMICS, TAXATION AND AUDIT

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. • Continuously monitored branch Read more performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded. • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently. • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Reliance Nippon Life Insurance Company, Bolpur • Managed and motivated employees to be productive and engaged in work. • Accomplished Read more multiple tasks within established timeframes. • Maximized performance by monitoring daily activities and mentoring team members. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. • Controlled costs to keep business operating within budget and increase profits. • Cross-trained existing employees to maximize team agility and performance. • Achieved departmental goals by developing and executing strategic plans and performance metrics. 2007-05 - 2008-06 CPU Co- Ordinator Metlife India Insurance Co Ltd, Kolkata • Self-motivated, with a strong sense of personal responsibility. • Excellent communication skills, both verbal and written. • Skilled at working independently and collaboratively in a team environment. • Managed time efficiently in order to complete all tasks within deadlines. • Adaptable and proficient in learning new concepts quickly and efficiently. • Resolved problems, improved operations and provided exceptional service. 2006-08 - 2007-05 Team Leader Hiltake Electronic Pvt. Ltd, Dalhousie, India • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development. • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.